We hold your privacy in high regard and we are devoted to securing your personal data. This Privacy Policy is intended to elucidate how OttoCrafthy manages your personal information, elucidate your privacy rights, and delineate how legal provisions protect your data.

Table of contents

1. The Data we Collect: OttoCrafthy may acquire, utilize, store, and transmit various categories of personal information pertaining to you, encompassing: Identity Data (such as your name), Contact Data (inclusive of your email address and other identifiers you may employ), Financial Data (comprising details about your Payment Method), Technical Data (including your IP address and network particulars), Profile Data (encompassing your username and password), Usage Data (details on how you engage with and utilize OttoCrafthy's website, products, and services), Marketing and Communications Data (encompassing your preferences for receiving marketing materials from us and third parties, along with your communication preferences), specifics of your interactions with customer support (covering date, time, reason for contact, transcripts of any chat conversations, your phone number, and call recordings), and information gathered through the use of cookies (in accordance with the "Cookies Policy").

2. How we Collect and Use the Data: OttoCrafthy utilizes diverse approaches to gather information about you. This includes direct interactions, such as obtaining information during your subscription and use of the services, automated technologies or interactions, and data sourced from third-party or publicly available channels. The "Mandatory" personal data requested by OttoCrafthy is essential either from a legal or technical standpoint for the provision of the services.

OttoCrafthy will only collect and utilize your personal data with your consent or when permitted by law, and solely to the extent necessary for the specific purpose of the collection. Primarily, OttoCrafthy will employ your personal data for activities like processing payments for your account, managing the delivery and tracking of your orders, determining your general geographic location, administering your Membership, updating you on any changes, communicating with you regarding your orders, delivering newsletters and activity materials, and enhancing its services.

3. Data Controller: Under GDPR regulations, OTTURA LIMITED handles Personal Data collected from various categories of data subjects. However, it acts as a data processor for User logs, administrative user logs, specific account settings, and information submitted by Users through the Website. In these cases, OTTURA LIMITED processes data based on the User's instructions regarding data processing. You may exercise certain rights concerning your personal information under EU data protection laws. Our collection, use, storage, and protection of personal data—as well as our handling of cookies and other tracking technologies—are fully governed by the GDPR (EU 2016/679) and the ePrivacy Directive (2002/58/EC).

4. Data Security and Retention: OttoCrafthy has put in place suitable security measures to prevent accidental loss, unauthorized access, misuse, alteration, or disclosure of your personal data. Additionally, OttoCrafthy adheres to PCI security standards to safeguard the confidentiality of payment transactions through encryption. You acknowledge that your personal data might be stored in a location outside the European Economic Area. OttoCrafthy will keep your personal data for the required duration to fulfill the intended purposes of collection, encompassing legal, accounting, or reporting obligations. Upon the cessation of necessity, OttoCrafthy will responsibly and securely dispose of the data. The deletion timelines involve immediate removal of user data and account information upon account deletion, 3 years for customer service data, 1 year for voice recordings, and 10 years for transaction data.

5. Disclosure: Upon your consent, OttoCrafthy may share your personal data within OTTURA LIMITED for administrative purposes (including potential merger), analysis and statistical purposes (such as assessing credit risk), in order to defend against legal claims and to comply with legal obligations (including court orders), to prevent, detect and investigate potentially prohibited or illegal activities, including fraud, and to enforce its Terms of Use.

Additionally, OttoCrafthy may disclose your information to third-party service providers for specific purposes. These Service Providers may perform tasks such as delivering IT services, customizing and monitoring the platform, providing bank account or balance information, and processing credit card or other payment methods. These entities may access your personal data exclusively to perform their designated services, and OttoCrafthy does not authorize them to use or disclose your information for any other purpose.

6. Miscellaneous: For easier access to your account, you can utilize the "Remember me" feature during login to avoid re-entering your identification. However, if you share your account access with others, you acknowledge that they will have access to your personal data. You may update your personal information directly from your account settings at any time. Furthermore, you possess specific rights under European data protection laws regarding your personal data, including rights to access, rectification, restriction, erasure, and data portability, subject to applicable legal requirements.

7. Modifications and Contact us: OttoCrafthy will make periodic updates to this Privacy Policy to accommodate changing legal or operational requirements. Notification of any changes will be provided in accordance with the law. If you choose to continue using OttoCrafthy services following an update, it signifies your acceptance of the alterations. If you disagree with the updated terms, you may cancel your Membership. For any inquiries, you may contact us at [email protected].